{"id":3089,"date":"2026-01-15T10:56:18","date_gmt":"2026-01-15T09:56:18","guid":{"rendered":"https:\/\/ripagreen.com\/?page_id=3089"},"modified":"2026-01-16T12:51:22","modified_gmt":"2026-01-16T11:51:22","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/ripagreen.com\/en\/assistance\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Troubleshoot your Ripagreen material<\/h2>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3088-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3088\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3089#wpcf7-f3088-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3088\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3088-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:3088,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;laflammesecoupe&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;probleme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;The flame cuts off&quot;}]},{&quot;then_field&quot;:&quot;laflammesecoupe-bouteille&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-laflammesecoupe&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Gas tank&quot;}]},{&quot;then_field&quot;:&quot;solutionbouteille&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bouteille&quot;,&quot;operator&quot;:&quot;not equals&quot;,&quot;if_value&quot;:&quot;Open the bottle only at 90\\u00b0&quot;},{&quot;if_field&quot;:&quot;bouteille&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;Open the bottle only at 90\\u00b0&quot;}]},{&quot;then_field&quot;:&quot;solutionbouteillemiseenservice&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bouteille&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Open the bottle only at 90\\u00b0&quot;}]},{&quot;then_field&quot;:&quot;laflammesecoupe-tuyau&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-laflammesecoupe&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Hose&quot;}]},{&quot;then_field&quot;:&quot;solutiontuyau&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;tuyau&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Cut \\\/ Scraped&quot;}]},{&quot;then_field&quot;:&quot;solutiontuyau8M&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;tuyau&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Hose less than 8m&quot;}]},{&quot;then_field&quot;:&quot;solutiontuyau15M&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;tuyau&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Hose longer than 8m&quot;}]},{&quot;then_field&quot;:&quot;flammedemauvaisequalite&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;probleme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;The flame is of poor quality&quot;}]},{&quot;then_field&quot;:&quot;flammedemauvaisequalite-buse&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-flammedemauvaisequalite&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Nozzle&quot;}]},{&quot;then_field&quot;:&quot;solutionbuse&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;buse&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;flammedemauvaisequalite-raccord&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-flammedemauvaisequalite&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Swivel connector&quot;}]},{&quot;then_field&quot;:&quot;solutionraccord1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;raccord&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Blocked&quot;}]},{&quot;then_field&quot;:&quot;solutionraccord2&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;raccord&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Clouded \\\/ Broken&quot;}]},{&quot;then_field&quot;:&quot;flammedemauvaisequalite-detendeur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-flammedemauvaisequalite&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;SECURIPACK Regulator&quot;}]},{&quot;then_field&quot;:&quot;solutiondetendeur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;detendeur&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;flammedemauvaisequalite-injecteur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-flammedemauvaisequalite&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Injector&quot;}]},{&quot;then_field&quot;:&quot;solutioninjecteur&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;injecteur&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;pasdeflamme&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;probleme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;There is no flame&quot;}]},{&quot;then_field&quot;:&quot;pasdeflamme-piezo&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-pasdeflamme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Piezo&quot;}]},{&quot;then_field&quot;:&quot;solutionpiezo&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;piezomodele&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;No spark&quot;}]},{&quot;then_field&quot;:&quot;pasdeflamme-buse&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-pasdeflamme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Nozzle&quot;}]},{&quot;then_field&quot;:&quot;solutionbuseelectric&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;buseelectric&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;pasdeflamme-bougie&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-pasdeflamme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Spark plug&quot;}]},{&quot;then_field&quot;:&quot;solutionbougie&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bougie&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Broken&quot;}]},{&quot;then_field&quot;:&quot;solutionbougie2&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;bougie&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Dirty&quot;}]},{&quot;then_field&quot;:&quot;pasdeflamme-filallumage&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-pasdeflamme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Ignition wire&quot;}]},{&quot;then_field&quot;:&quot;solutionfilallumage&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;filallumage&quot;,&quot;operator&quot;:&quot;not empty&quot;,&quot;if_value&quot;:&quot;&quot;}]},{&quot;then_field&quot;:&quot;flammenesarreteplus&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;probleme&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;The flame does not stop anymore&quot;}]},{&quot;then_field&quot;:&quot;flammenesarreteplus-robinet&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;choix-flammenesarreteplus&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Gas tap&quot;}]},{&quot;then_field&quot;:&quot;solutionrobinet1&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;robinet&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Blocked&quot;}]},{&quot;then_field&quot;:&quot;solutionrobinet2&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;robinet&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Joint cut&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;no&quot;,&quot;animation_intime&quot;:&quot;200&quot;,&quot;animation_outtime&quot;:&quot;200&quot;,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:&quot;&quot;}}\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"novalidate noValidateWrapper\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"probleme\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"probleme\" value=\"The flame cuts off\" \/><span class=\"wpcf7-list-item-label\">The flame cuts off<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"probleme\" value=\"The flame is of poor quality\" \/><span class=\"wpcf7-list-item-label\">The flame is of poor quality<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"probleme\" value=\"There is no flame\" \/><span class=\"wpcf7-list-item-label\">There is no flame<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"probleme\" value=\"The flame does not stop anymore\" \/><span class=\"wpcf7-list-item-label\">The flame does not stop anymore<\/span><\/label><\/span><\/span><\/span>\n\n<div data-id=\"laflammesecoupe\" data-orig_data_id=\"laflammesecoupe\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"choix\"><span class=\"wpcf7-form-control-wrap\" data-name=\"choix-laflammesecoupe\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"choix-laflammesecoupe\" value=\"Gas tank\" \/><span class=\"wpcf7-list-item-label\">Gas tank<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"choix-laflammesecoupe\" value=\"Hose\" \/><span class=\"wpcf7-list-item-label\">Hose<\/span><\/label><\/span><\/span><\/span><\/div>\n<div data-id=\"laflammesecoupe-bouteille\" data-orig_data_id=\"laflammesecoupe-bouteille\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bouteille\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"bouteille\" value=\"The Gas tank is almost empty\" \/><span class=\"wpcf7-list-item-label\">The Gas tank is almost empty<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"bouteille\" value=\"The gas used is not propane\" \/><span class=\"wpcf7-list-item-label\">The gas used is not propane<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"bouteille\" value=\"Open the Gas tank only at 90\u00b0\" \/><span class=\"wpcf7-list-item-label\">Open the Gas tank only at 90\u00b0<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"bouteille\" value=\"The Gas tank is frosted\" \/><span class=\"wpcf7-list-item-label\">The Gas tank is frosted<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"laflammesecoupe-tuyau\" data-orig_data_id=\"laflammesecoupe-tuyau\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tuyau\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"tuyau\" value=\"Cut \/ Scraped\" \/><span class=\"wpcf7-list-item-label\">Cut \/ Scraped<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"tuyau\" value=\"Hose less than 8m\" \/><span class=\"wpcf7-list-item-label\">Hose less than 8m<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"tuyau\" value=\"Hose longer than 8m\" \/><span class=\"wpcf7-list-item-label\">Hose longer than 8m<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"solutionbouteille\" data-orig_data_id=\"solutionbouteille\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the Gas tank<\/p><\/div>\n<\/div>\n<div data-id=\"solutionbouteillemiseenservice\" data-orig_data_id=\"solutionbouteillemiseenservice\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Commissioning <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutoouverture\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/div>\n<\/div>\n<div data-id=\"solutiontuyau\" data-orig_data_id=\"solutiontuyau\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the hose (every 5 years maximum after commissioning)<br\/>Contact your Ripagreen dealer or contact us to be redirected<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#250215\">Request a quote for 1m hose #250215<\/a>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#250132\">Request a quote for 4m hose #250132<\/a>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#250023\">Request a quote for 8m hose #250023<\/a>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#250099\">Request a quote for 15m hose #250099<\/a>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#250100\">Request a quote for 20m hose #250100<\/a>\n<div class=\"solution\"><p>Other sizes to specify in comment<\/p><\/div>\n<\/div>\n<div data-id=\"solutiontuyau8M\" data-orig_data_id=\"solutiontuyau8M\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Prime the SECURIPACK Regulator by moving the red button for 3s<\/p><\/div>\n<\/div>\n<div data-id=\"solutiontuyau15M\" data-orig_data_id=\"solutiontuyau15M\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Prime the SECURIPACK Regulator by moving the red button for 5s<\/p><\/div>\n<\/div>\n<\/div>\n\n<div data-id=\"flammedemauvaisequalite\" data-orig_data_id=\"flammedemauvaisequalite\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"choix\"><span class=\"wpcf7-form-control-wrap\" data-name=\"choix-flammedemauvaisequalite\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"choix-flammedemauvaisequalite\" value=\"Nozzle\" \/><span class=\"wpcf7-list-item-label\">Nozzle<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"choix-flammedemauvaisequalite\" value=\"Swivel connector\" \/><span class=\"wpcf7-list-item-label\">Swivel connector<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"choix-flammedemauvaisequalite\" value=\"SECURIPACK Regulator\" \/><span class=\"wpcf7-list-item-label\">SECURIPACK Regulator<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"choix-flammedemauvaisequalite\" value=\"Injector\" \/><span class=\"wpcf7-list-item-label\">Injector<\/span><\/label><\/span><\/span><\/span><\/div>\n<div data-id=\"flammedemauvaisequalite-buse\" data-orig_data_id=\"flammedemauvaisequalite-buse\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"buse\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"buse\" value=\"The nozzle is clogged\" \/><span class=\"wpcf7-list-item-label\">The nozzle is clogged<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"flammedemauvaisequalite-raccord\" data-orig_data_id=\"flammedemauvaisequalite-raccord\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"raccord\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"raccord\" value=\"Blocked\" \/><span class=\"wpcf7-list-item-label\">Blocked<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"raccord\" value=\"Clouded \/ Broken\" \/><span class=\"wpcf7-list-item-label\">Clouded \/ Broken<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"flammedemauvaisequalite-detendeur\" data-orig_data_id=\"flammedemauvaisequalite-detendeur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detendeur\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"detendeur\" value=\"Hose rupture test\" \/><span class=\"wpcf7-list-item-label\">Hose rupture test<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"flammedemauvaisequalite-injecteur\" data-orig_data_id=\"flammedemauvaisequalite-injecteur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"injecteur\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"injecteur\" value=\"Broken \/ Clogged\" \/><span class=\"wpcf7-list-item-label\">Broken \/ Clogged<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"solutionbuse\" data-orig_data_id=\"solutionbuse\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Clean using a compressor and a brush <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutodiffuseur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<\/div>\n<div data-id=\"solutioninjecteur\" data-orig_data_id=\"solutioninjecteur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Unscrew the injector at the back of the gun using a flathead screwdriver, then use compressed air to remove any foreign bodies.<br\/>Contact your Ripagreen dealer or contact us to be redirected<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/\">Request a spare part quote<\/a>\n<\/div>\n<div data-id=\"solutiondetendeur\" data-orig_data_id=\"solutiondetendeur\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>If the test is inconclusive <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutodetendeur\" data-fancybox data-type=\"iframe\">(Check the double safety regulator)<\/a>, replace the SECURIPACK Regulator.<br><em>Info: never disassemble or attempt to repair the SECURIPACK Regulator yourself<\/em><\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/repair-request\/\">Repair request<\/a>\n<\/div>\n<div data-id=\"solutionraccord1\" data-orig_data_id=\"solutionraccord1\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Scrape the filter using a needle <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutodiffuseur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<\/div>\n<div data-id=\"solutionraccord2\" data-orig_data_id=\"solutionraccord2\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the swivel connector<br\/>Contact your Ripagreen dealer or contact us to be redirected<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#148043\">Request a quote for a spare part (#148043)<\/a>\n<\/div>\n<\/div>\n\n<div data-id=\"pasdeflamme\" data-orig_data_id=\"pasdeflamme\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"choix\"><span class=\"wpcf7-form-control-wrap\" data-name=\"choix-pasdeflamme\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"choix-pasdeflamme\" value=\"Piezo\" \/><span class=\"wpcf7-list-item-label\">Piezo<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"choix-pasdeflamme\" value=\"Nozzle\" \/><span class=\"wpcf7-list-item-label\">Nozzle<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"radio\" name=\"choix-pasdeflamme\" value=\"Spark plug\" \/><span class=\"wpcf7-list-item-label\">Spark plug<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"choix-pasdeflamme\" value=\"Ignition wire\" \/><span class=\"wpcf7-list-item-label\">Ignition wire<\/span><\/label><\/span><\/span><\/span><\/div>\n<div data-id=\"pasdeflamme-piezo\" data-orig_data_id=\"pasdeflamme-piezo\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"piezomodele\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"piezomodele\" value=\"No spark\" \/><span class=\"wpcf7-list-item-label\">No spark<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"piezomodele\" value=\"No &#039;click&#039;\" \/><span class=\"wpcf7-list-item-label\">No &#039;click&#039;<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"pasdeflamme-buse\" data-orig_data_id=\"pasdeflamme-buse\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"buseelectric\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"buseelectric\" value=\"Chimney is obstructed\" \/><span class=\"wpcf7-list-item-label\">Chimney is obstructed<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"pasdeflamme-bougie\" data-orig_data_id=\"pasdeflamme-bougie\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"bougie\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"bougie\" value=\"Dirty\" \/><span class=\"wpcf7-list-item-label\">Dirty<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"bougie\" value=\"Broken\" \/><span class=\"wpcf7-list-item-label\">Broken<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"pasdeflamme-filallumage\" data-orig_data_id=\"pasdeflamme-filallumage\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"filallumage\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"filallumage\" value=\"Severed\" \/><span class=\"wpcf7-list-item-label\">Severed<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"solutionpiezo\" data-orig_data_id=\"solutionpiezo\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the piezo igniter <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutoallumeur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#131003RG\">Request a quote for a black piezo (#131003RG)<\/a>\n<\/div>\n<div data-id=\"solutionpiezo2\" data-orig_data_id=\"solutionpiezo2\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the piezo igniter <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutoallumeur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/\">Request a quote for a spare part<\/a>\n<\/div>\n<div data-id=\"solutionbuseelectric\" data-orig_data_id=\"solutionbuseelectric\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Clean using a compressor and a brush <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutodiffuseur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<\/div>\n<div data-id=\"solutionbougie\" data-orig_data_id=\"solutionbougie\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the Spark plug<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#132054\">Request a quote for a spare part (#132054)<\/a>\n<\/div>\n<div data-id=\"solutionbougie2\" data-orig_data_id=\"solutionbougie2\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Clean the Spark plug <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutodiffuseur\" data-fancybox data-type=\"iframe\">(See the video)<\/a><\/p><\/div>\n<\/div>\n<div data-id=\"solutionfilallumage\" data-orig_data_id=\"solutionfilallumage\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the ignition wire, present in Ripagreen extensions<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/\">Request a spare part quote<\/a>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/repair-request\/\">Repair request<\/a>\n<\/div>\n<\/div>\n\n<div data-id=\"flammenesarreteplus\" data-orig_data_id=\"flammenesarreteplus\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"choix\"><span class=\"wpcf7-form-control-wrap\" data-name=\"choix-flammenesarreteplus\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"choix-flammenesarreteplus\" value=\"Gas tap\" \/><span class=\"wpcf7-list-item-label\">Gas tap<\/span><\/label><\/span><\/span><\/span><\/div>\n<div data-id=\"flammenesarreteplus-robinet\" data-orig_data_id=\"flammenesarreteplus-robinet\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"robinet\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first last\"><label><input type=\"radio\" name=\"robinet\" value=\"Blocked\" \/><span class=\"wpcf7-list-item-label\">Blocked<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"solutionrobinet1\" data-orig_data_id=\"solutionrobinet1\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Oil the Gas tap with liquid oil <a href=\"https:\/\/www.mytuto.co\/ripagreen?t=tutograissage\" data-fancybox data-type=\"iframe\">(See the video)<\/a><br\/>If the problem persists, have the Gas tap replaced.<br\/>Contact your Ripagreen dealer or contact us to be redirected<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/#248113\">Request a quote for a spare part (#248113)<\/a>\n<\/div>\n<div data-id=\"solutionrobinet2\" data-orig_data_id=\"solutionrobinet2\" data-clear_on_hide class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"solution\"><p>Replace the gasket<\/p><\/div>\n<a class=\"bt-commander\" href=\"https:\/\/ripagreen.com\/en\/assistance\/after-sales-contact\/spare-parts-order\/\">Request a quote for a spare part<\/a>\n<\/div>\n<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Troubleshoot your Ripagreen material<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":3094,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-assistance-diagnostic.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3089","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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